Tenants at five Brakspear pubs were singled out for recognition at the company’s annual Hospitality Awards recently, receiving a reward of up to £2,000 each for their outstanding performance over the last year.
Each winner had excelled in one distinct area, while also offering an overall quality experience to customers, as measured by scores in mystery customer visits, TripAdvisor reports and overall sales growth. The awards were: Best Customer Service Pub, Best Entertainment Pub, Best Food Pub, Best Kept Cellar and Heart of the Community, and were presented to pubs from five different counties within the 130-strong Brakspear estate.
Chief executive Tom Davies said, “Winning a Brakspear Hospitality Award is no small achievement, and the tenants of all five pubs taking honours today should be extremely proud of their success. The areas we rewarded, from food to community involvement, are ones that many of our pubs do well, so choosing the best was a tough task.
“It was particularly pleasing to see that some of today’s winners have been in their pubs for only one or two years, and shows what can be achieved by the right tenant with the right approach. We hope all our winners enjoy spending their well-deserved reward and look forward to recognising more talented tenants in the future.”
Winners of the Heart of the Community award, Lee Cobb & Tracy Green at the Jolly Millers in Bexleyheath, said, “We’re thrilled to have won this award after only 15 months at the pub. It’s been hard work, as we were new to the industry as well as the pub, but we have turned the Jolly Millers into a hub of the Bexleyheath community, so it’s great to have our efforts rewarded.”
The winners of the 2015 awards were:
Best Customer Service Pub: Mark & Sandra Duggan, Chequers at Berrick Salome, Oxfordshire
Best Entertainment Pub: Antosh Samek, Clayton’s Marlow, Buckinghamshire
Best Food Pub: James Bainbridge & Tom Bridges, Tilbury, Datchworth, Hertfordshire
Heart of the Community: Lee Cobb & Tracy Green, Jolly Millers, Bexleyheath, Kent
Best Kept Cellar: Iain Mountain, Jolly Brickmakers, Redhill, Surrey
The Hospitality Awards were announced at the annual Brakspear Summer Party, which was this year relocated from its usual Henley venue to a Thames cruiser in London to encourage more of Brakspear’s pubs in Kent and Essex to attend.
The winners of four awards received a plaque and a prize of either £1,000 in cash, or £2,000 to invest in their business, while the winner of the Best Kept Cellar is rewarded with their own ‘house ale’ with a pump clip designed with their involvement, and free Cask Marque membership for one year. The Best Kept Cellar competition was judged by Roger Clayson of Cask Marque, who said the Jolly Brickmakers was “one of the best cellars I’ve seen in my career.”
Images show (top) (l-r) Tracy Green & Lee Cobb, Jolly Millers; chief executive Tom Davies; Antosh Samek, Clayton’s Marlow; Mark Duggan, Chequers; Iain Mountain, Jolly Brickmakers (middle) Tracy Green & Lee Cobb of the Jolly Millers (bottom) Antosh Samek of Clayton’s Marlow